How to Change or Reset Your Password
This article explains how you can change the password for your SPD (Spiritual Development) account, and request a reset password email if you have forgotten it.
How to reset your password (Logged out)
If you can’t remember the password for your SPD account, you can request a reset password email from the login page:
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- Move your cursor to the top right of SPD’s homepage, then click on Login
- Click Lost your Password?
- Enter your email and click Get new Password
- Check your inbox for the reset password email and complete the steps to change your password
How to reset your password (Logged in)
If you wish to change your account password while logged in, you can follow these steps:
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- Move your cursor to and click your account name or icon at the top right of page, then click on Settings
- Put in your new password in the New Password placeholder then retype the new password in the Re-type New Password placeholder.
- Click Save Changes
Can’t find the reset password email?
If you do not receive the password reset message within an hour, please check your spam folder. Also, please be sure the [email protected] email is added to your safe sender list.
Keeping Your Account Secure
SPD(Spiritual Development) has security protocols in place to help keep your account secure, but there are several things you can also do to protect your account, and dramatically reduce the likelihood of it being compromised.
Create a strong password
Choosing a strong and unique password is an extremely effective way to protect your account and prevent unauthorized access. While selecting a password for your account, we strongly recommend you consider the following:
- If you’re selecting a password while accessing SPD on a browser, passwords must be at least 6 characters long. If you’re creating a password while using the SPD mobile app, it will need to be at least 8 characters in length.
- Remember that longer passwords are always better since they are harder to crack.
- The best passwords are longer and contain a mix of letters, numbers, symbols (e.g. #, !, &), uppercase and lowercase letters.
- Passwords should be unique to you and should not contain:
- Sequential letters or numbers (e.g. abcdefgh, 12345678)
- Repeating letters or numbers (e.g. dddddddd, 88888888)
- Words that are commonly used in the dictionary or across the internet
- Words related to our site (e.g. “udemy”)
- Your own name or email address, or words you might use on your social media accounts like your location or favorite team
- Don’t use obvious numbers (for example, don’t use numbers that are in your birthday or phone number)
- Create a unique password for each account and service you have, rather than using the same password for each site, especially if there have been security breaches with those passwords. This way if one of your accounts is compromised, then that password cannot be used to gain access into your other accounts.
- Rather than creating your own complex password, use a browser plug-in, system keychain, or third-party password manager to create and store complex passwords.
Change your password periodically
We also recommend changing your password periodically, as this is another great way to keep your account secure. When you do change your password, we recommend creating a new one, rather than using a password you’ve already used.
Compromised Accounts: Troubleshooting & Help
This article includes common explanations for mistaking that a security breach has occurred, as well as steps you can take to secure your account, if you believe it has been compromised.
Common reasons for mistaking that an account is compromised
- I can’t login: is it possible you’ve forgotten your password? Or that you’re entering the wrong email? You can initiate a password reset by following these steps.
- I received an email from SPD Online saying my password has been reset, but I didn’t request a password reset: as a means to help ensure the security of accounts, password resets may be initiated by SPD. The email will explicitly state that SPD Online has reset your password as a precautionary measure, and this does not indicate that your account has been compromised. When SPD Online initiates a password reset we send a notification from the following email address: [email protected] or [email protected]
Reasons to take further action to secure your account
- You received an email from us that your email has been changed and you didn’t change it.
- You received a notification that your account’s password has been changed and you didn’t change it (note: this is different from a password reset notification from Udemy that is explained above).
- Your account information has been changed but you didn’t change it (ie: your name, new credit cards were added, etc.)
- You’ve received notifications for purchases on SPD that you didn’t authorize.
- Other activity was attributed to you in your account that you didn’t initiate (ie: direct messages, Q&A comments etc.).
If you have seen or have been notified of any of the above, then please do the following:
- Immediately request a password reset email by following these steps. If you do not receive the password reset message within an hour, please check your spam folder. Also, please be sure the [email protected] email is added to your safe sender list. If you do not receive a password reset email, and are unable to set a new password, then please contact SPD Online Support Team via the Chat bubble, contact page or call 4078787806 (office hours affect response time)
- If the email address you have registered with SPD has been changed in your account, and you can’t initiate a password reset, then immediately contact SPD Support Team.
- Make sure the email address you registered with SPD Online is secure.
- If you have received notifications of unauthorized purchases on SPD Online, please contact our Support Team as well as your financial institution or credit card company.
Keeping your account secure and safe
SPD Online has security protocols in place to help keep your account secure. Accounts can become compromised, however, if an individual has gained access to your login credentials through fraudulent activities, like for example, a phishing scam.